POLICIES
Meet and Greet
- This is a free visit done before any services start. It is for everyone to get acquainted, for you to show us your pet’s routine, etc. and for us to answer any questions you have and to discuss the details of our services.
- The meet and greet typically lasts around 30 minutes.
- Meet and greet visits are done within one (1) week of the start of service. This is so the information is fresh in the sitter’s mind, and the pets have an easier time remembering their sitter.
- I require one set of keys at the time of the meet and greet. (see Keys section for more details.)
Keys
- We require one set of keys at the time of the meet and greet. All keys are given a random number that is unrelated to any of your personal information. It is marked with a key tag and kept in a locked key box in my office when not in use.
- If making a new key for us, please check that it works before our meet and greet. We will not be responsible for making a new key. Leaving a copy of your key anywhere on your property for us to use is done “at your own risk,” and not recommended.
Miscellaneous
- Visitors – Please notify me if there will be anyone else entering your house while you are away. This includes family, friends, neighbors, workers, house cleaners, etc. We will “share pet care duties” with your friend, family member, or another sitter. Please be aware that if this is the agreement, our liability insurance may not cover issues with your home, keys or pets.
- Flying J Pet Sitting will not be liable for any damages caused by the acts of others in clients’ homes.
- Emergency Veterinary Care – If your pet requires any emergency veterinary care while you are away, I will contact you, the owner, first. If we are unable to reach you and your pet’s condition cannot wait, I will take them to the best-suited veterinary hospital for treatment. If you have a veterinarian listed in your account, and they are open and able to see your pet, we will go there first. If they are not open or available, or if there is no veterinarian listed, we currently use Countryside Animal Clinic, and Urgent Pet Vet. All fees charged by the treating veterinary facility are the sole responsibility of you, the owner. Please make sure your pet’s veterinarian is listed in your account. It’s also a good idea to make sure they have a credit card on file, as some facilities require a deposit to leave your pet for treatment.
- Heat/Inclement Weather – Our #1 goal is to keep your pets safe and comfortable while in our care. If it is extremely hot/cold outside, visits and routines will be modified to achieve this. I am aware that certain dog breeds don’t do well in hot temperatures, and they will be strictly limited to the outdoors during bathroom breaks. The same is true for cold weather for all pets.
- Pictures of your pets – Please let me know if you do NOT want us to use pictures of your pets on our website or social media pages. We always make sure our “location” setting is turned off when we take any pictures and never use last names, so your privacy is protected.
- Dogs left outside – We strongly advise you not to leave your dog(s) outside, unsupervised, in a fenced in yard or electric/invisible fence. If you choose to do this,I will still care for your dog(s), but I assume NO responsibility or liability if they are injured, become ill, or run away/escape
Payments
- Payment is expected before services are rendered. I accept cash, check, and Zelle. Cash or check MUST be left on the kitchen counter on the first visit
- Zelle is the preferred method of payment.